Annex No. 1 to the Terms and conditions for the provision of intermediary and technical services by RapidNum.

    1.            This annex is an integral part of the Terms and conditions for the provision of intermediary and technical services by RapidNum.
    2.            In this Annex, the Terms provided for in section “1” of the Contract are used.
    3.            Refund Operation Procedure
    3.1        According to the Refund operation procedure, refunds to the Client are done in the following way:
    3.1.1  The Client files with the RapidNum service a request for a Refund Operation using the support email;
    3.1.2  The RapidNum service reviews the request within 5 business days;
    3.1.3  The RapidNum service offers options for amending the Service if the reason for the Refund operation is a failure to provide the Service or its disability;
    3.1.4  The RapidNum service determines the amount of a refund based on the balance of the Client’s Electronic Virtual Account on the Personal page;
    3.1.5  The RapidNum does the Refund operation based on the method of refund specified in the Client’s request, and if it is not possible to refund the Client’s money according to the selected refund method, the RapidNum service offers the Client other ways to do the Refund operation.
    3.1.6  All refunds will be issued to your original method of payment within 3-5 business days.